Tech Support :: Solutions back

You are experiencing choppy audio or video.

If the webcast video continues to buffer or reconnect or shows only a frame-by-frame "choppy" feed, then there is most likely a problem with your connection to the Internet. Our webcasts are streamed at 150 kilobytes per second, therefore your bandwidth must be consistently pulling 150 kilobytes to receive a high-quality video feed.

To determine your bandwidth speed, try our speed test. Perform three or more tests to obtain an accurate measurement of your true connection speed. If you consistently connect below 150K, the webcast audio and video will likely be choppy or you may see the video player stop the video to rebuffer the video content. If you have a broadband connection but are not consistently testing above 150 kilobytes of bandwidth, you may want to contact your Internet Service Provider or network administrator for solutions.

We also recommend you make sure your Windows Media Player is set properly for detecting your available bandwidth. To do this:

  • Right-click on the video window and select Options.
  • Select the Performance tab.
  • Click the Choose Connection Speed circle.
  • From the dropdown menu, select the Connection Speed closest to your bandwidth test results.
  • Click Apply.
  • Click OK.
  • Press the F5 key on your keyboard to reload the connection to the webcast.