Tech Support :: Solutions back

You cannot connect to the webcast video stream.

It is likely that a network firewall is blocking your access to the webcast stream. To correct this issue:

  • Right-click on the video window and select Options.
  • Select the Network tab.
  • In the Streaming Protocols section, uncheck the top two Streaming Protocol circles, which are Multicast and UDP. Leave TCP and HTTP checked. (You can also try and uncheck TCP.)
  • Now look at the Streaming Proxy settings section. Click on the HTTP protocol then click the Configure button.
  • Change the Proxy Setting to Do Not Use a Proxy Server.
  • Click OK to the Configure Protocol window.
  • Click OK to the Options window.
  • Press the F5 key on your keyboard to reload the connection to the webcast.